Refund Policy

Cancellation (cancellation of order)
After ordering, the order is automatically arranged, so you can accept cancellation.

"Cooling -off" is a system applied to door -to -door sales.

Cooling -off is not required for mail order.

This Internet mail order does not apply a cooling -off system for mail order from customers. Please note.

 

Return / exchange of products

If the product is inadequate, please check the following before contacting us.
As soon as we confirm the deficiencies, we will provide information again, so please return them according to the information.
We refuse any returned or refunds due to customer reasons.
In addition, if you do not have a prior notice, you will not be able to respond at all, so please be sure to contact us.

[Flow of correspondence]
・ If you have stock
→ Exchange for the same product

・ When the exchange stock is out of stock
→ Exchange with another product or return refund

We will return and exchange only if you meet all the following.
・ Within 3 days from the date of receipt of the product
・ It does not fall under the following

 

Special contracts for returned goods

About return / exchange

Please note that we cannot accept returns and exchanges for your convenience.

When ordering, please check the product, size, price, details, etc. carefully before ordering.

* Long -term absence after product shipping,We cannot cancel due to refusal to receive.

* We will request the recurrence expenses, labor costs, etc. generated in the case of long -term absence or refusal to receive.

* After a long absence or refusal to receive the product, it will be stored for a certain period of time after taking it back to the delivery company, but if it is not received within the deadline, it may be discarded. In the unlikely event that the product is not received due to long -term absence or refusal to receive it, we cannot be responsible for being destroyed.

 
* Customer convenience
1. The image is different from the product image.
　* In the image and the real thing, there may be differences in the appearance of the color depending on the lighting at the time of shooting, the monitor that you are viewing, and the environment where the product is placed (outdoors and indoor lighting colors). 。

2. Smaller size than expected.

3. Some dirt, fraying, wrinkles, smell,The bottoms are not holes in the buttonhole

* In that case, please note that the customer will make a hole by the customer himself.

* All products are new, but because they are inexpensive products, it may be unavoidable in the production process.

4. If you make a mistake in selecting a product or accidentally overlaps.

5. In the case of products sold under special conditions such as coupons/sale

6. Products that will directly contact the skin without underwear by wearing underwear, swimwear, accessories, and other wearing

7. If you do not apply for returned or exchanged within 3 days after the product arrives.

8. If you cannot return the product within 5 days after approval of returned or exchanging

Please note that we cannot accept returns and exchanges for sale products, lucky bags (refunds).

If defective products or different products have arrived, etc.
We will respond by return or product exchange. "Inquiry form" orurbansheek.official@gmail.comPlease apply for return / exchange with the order number and the photo of the relevant part. After the application reception is completed, we will inform you of the return method at the time of return and exchange. However, please note that if any of the following corresponds, you may not be able to accept returns or exchanges. Please note that the shipping cost at the time of replacement will be borne by the customer.

• If you cannot apply for returned or exchanged within 3 days after the product arrives.
• When the product uses a feeling of use, damage, or dirt
• If there is a loss of product tags and accessories
• If you return the product other than the method specified by the Company
• When it is judged within the individual difference of the product
• Minor marks on the manufacturing method (those that fall off by washing)
• About fraying of threads (end of thread)

There is no problem with the product itself if the fraying of the product does not make a hole when pulling the fraying. We ask you to cut fraying with scissors and use it.
If you think it is a bad hole, please contact the customer support after attaching the image, but with the image.

 

If there is a consultation for size exchange before purchasing

In the unlikely event that the presented product size does not match, we will respond by return or product exchange. "Inquiry form" orurbansheek.official@gmail.comPlease apply for return / exchange with the order number and the photo of the relevant part. After the application reception is completed, we will inform you of the return method at the time of return and exchange. Please note that the delivery fee of the product will be borne by the customer.

Regarding the refund correspondence, we will refund 30%for the purchase price.