Ordering Information
How long does it take to ship my order?
After you place your order, UrbanSheek carefully inspects each item and carefully packs it with our excellent staff.
We will ship your order within 3-7 business days (excluding Saturdays, Sundays, and holidays) from the next business day after your order is confirmed.
Please note that this does not include the day of your order.
Please note that orders for items marked as "Pre-sale" will be shipped as soon as they are completed.
*Please note that depending on the timing of your order, our confirmation may be made on the next business day. Please understand this in advance.
Please note that it may take a few days longer for popular items. Please understand.
The above periods are based on business days. We do not ship on Saturdays, Sundays, and holidays. We will notify you of the tracking number to your e-mail address after the shipment is completed.
I did not receive an order confirmation email.
When your order is successfully completed, an "Order Completion E-mail (automatic)" will be sent to your e-mail address at the time of order.
If you do not receive the e-mail, please check your junk mail box.
Also, if you create an account before placing an order, you can check the status of your order on My Page on the site.
We will send you important notifications such as shipping notification by e-mail,
Please make sure to set up your e-mail address to receive such notifications before placing your order.
Automatic email address:
info@urban-sheek.com
Please note that it may take some time for us to send you an e-mail.
*If you have specified an incorrect e-mail address, please let us know by filling out the inquiry form.
Can I cancel an order after it has been placed?
We do not accept cancellations after an order has been placed. Please understand that.
Can I change the size or color after ordering?
Please contact us before processing your order and we will accept it.
*Please note that this may not be possible depending on the product.
Can I change the delivery address?
Please contact us before shipping.
Please note that changes cannot be made after the product has been shipped.
I have not received my order after the shipping period.
We apologize for the inconvenience. Please note that some items may take longer than usual to ship.
Also, please note that entering an incorrect address when registering may cause a delay in delivery.
Please contact us at 注文番号と合わせてinfo@urban-sheek.comまでお問い合わせ下さい.
Do you charge for shipping?
Shipping costs are 500 yen for purchases under 10,000 yen in Japan; free shipping for purchases over 10,000 yen.
Shipping to Hokkaido, Okinawa, and other remote islands is 2,500 yen regardless of the purchase amount.
Shipping to all other countries outside of Japan is $20 for purchases under 15,000 yen and free for purchases over 15,000 yen.
Shipping to remote islands may be cancelled depending on the number of items ordered. (Applicable only to Japan)
Can I specify a delivery date and time?
We do not accept delivery date and time requests. Please understand.
Can you ship outside of Japan?
Yes, we can ship internationally.
Depending on the destination, it may take some time for delivery. We will contact you in this case.
Please refer to the following page for approximate delivery times to destinations outside of Japan.
shipping info
Payment Information
What payment methods do you accept?
Credit Card
Apple Pay
Amazon Pay
Google Pay
Shop pay
Rakuten Pay
Melpay
LINE Pay
auPay
PayPay
Payday (payment later)
PayPay and Payday (payment later) are available.
Please refer to the following for details on each payment method.
Credit card payment
VISA / Master card / AMEX are accepted.
PayPay
Payments can be made using pre-charged electronic money (PayPay balance).
Amazon Pay / Apple Pay / Google Pay
You can pay using the credit card information registered with each service.
Pay by credit card (Payday)
No credit card is required, and you can make purchases using only your e-mail address and cell phone number. Multiple purchases can be paid for at once by the 10th of the following month.
Free registration with Payday Plus allows you to use features such as 3 payments later** with no installment fees* and monthly budgeting.
In addition, when you enroll in Payday Plus, the amount you can pay later will be increased from the normal amount.
*No installment fee is charged only for direct debits and bank transfers.
**Three-time deferred payment requires registration at the time of first use. Also, this service is available only when the amount spent per transaction is 3,000 yen or more.
Will I receive a confirmation email after payment?
Credit Card / Apple Pay / Amazon Pay / Google Pay / Shop pay / Rakuten Pay / Melpay / LINE Pay / auPay / PayPay
The payment is completed at the same time as the order is placed.
If you do not receive an order completion e-mail and are unsure if your order has been completed correctly, please contact us using the Inquiry Form.
After your payment is completed, you will receive an automatic email from Paidy. The following is Paidy's e-mail address, so we would appreciate it if you could set your e-mail address to allow receiving e-mail messages in advance.
Can I change my payment method after ordering?
Due to the specifications of our order system, it is not possible to change the payment method once the order has been confirmed.
I have selected deferred payment.
If you have chosen deferred payment as your payment method, an email regarding payment will be sent to your Paidy email address. Please check your spam folder, etc., as you may have received an email from the following email address.
noreply@paidy.com
The subject line is <【Paidy】ご利用のお知らせ>. Paidy will confirm the billing by 1:00 p.m. on the 1st of the month following the month of your order and send an email to you.
Since we are unable to resend the email or confirm the billing information, we ask that you contact the Paidy office yourself.
Please contact the following address.
Paidy Contact Form
https://support.paidy.com/hc/ja/requests/new?noredirect=true
Paidy Telephone Inquiry Form
0120-971-918
About our products
There is a difference in color between the product image and the actual product.
There may be differences in the way colors appear between the image and the actual product, depending on the lighting used for shooting, the monitor on which the product is viewed, and the environment in which the product is placed (outdoor or indoor lighting). Please understand.
Where can I find more information about your products?
You can find the details on each product page.
If there is no description of the item you are interested in, please contact us.
I could not receive the item, can you reship it?
If there is an absence slip, please ask the delivery company to re-deliver the item.
Please note that we cannot re-deliver if the item was disposed of due to an incorrect address or other reasons.
If your parcel is returned due to long-term absence or refusal to receive, we will charge you for the return shipping and handling fee (a flat rate of 1,500 yen) that we have borne.
Please understand that if the parcel is not re-delivered within 7 days due to long-term absence or refusal to receive, the parcel will be destroyed by the delivery company. Please note that we will not accept any refunds if the package is destroyed by the delivery company.
Please note that if you are absent for a long period of time or refuse to receive the package, we may refuse to do business with you in the future.
We will also cancel or refuse all transactions if we deem the transaction to be malicious based on past transactions.
If your order is returned due to an unknown address, it will be considered a long-term absence, so please make sure that there are no omissions in your address when placing your order.
Returns and refunds
What should I do if I want to return an item for a refund?
If you would like to return an item for a refund, please contact us by e-mail stating that you would like to return the item or receive a refund.
Please note that we will not be able to accept your request if any of the following details apply
Please note that we do not accept returns or refunds in the following cases.
The product was defective.
We are very sorry. Please contact us within 3 days of receipt of the product with the defective part of the product attached to an e-mail.
Depending on the item, we may have to refund your money even if you wish to exchange the item.
I received an item different from the one I ordered.
We apologize for the inconvenience. Please contact us within 3 days of receiving the product.
We will reply to you regarding our response.
About Coupons
Can I add a coupon after ordering?
Coupons cannot be applied after an order has been placed.
Can coupons be used in conjunction with other coupons?
No. You cannot use more than one coupon per order.