About Orders
How long does it take to ship after placing an order?
At UrbanSheek, we carefully inspect each item after you place your order and pack it with care by our excellent staff.
Your order will be shipped within 3-7 business days, excluding weekends and holidays, starting from the next business day after your order is confirmed.
*Please note that the day of your order is not included in this timeframe.
*If you order a product marked as 'Pre-sale', it will be shipped as soon as it is completed.
*Depending on the timing of your order, our confirmation may occur on the next business day. Thank you for your understanding.
*For popular items, it may take additional days. Thank you for your understanding.
*The above period is based on business days. We do not operate shipping on weekends and holidays. After shipping is completed, a tracking number will be sent to your email address.
I haven't received my order confirmation email
If your order was completed successfully, you will receive an 'Order Confirmation Email (automatically sent)' to the email address you provided at the time of ordering.
If you do not receive the email, please check your spam folder.
Additionally, if you create an account before placing your order, you can check your order status on your My Page within the site.
Important notifications such as shipping notices will be sent via email, so please make sure to allow reception from the following email address in advance.
Automated sending email address:
info@urban-sheek.com
*It may take some time for the email to be sent.
*If you mistakenly specified your email address, please contact us via the inquiry form.
Can I cancel my order after placing it?
We do not accept cancellations after your order has been placed. Thank you for your understanding.
Can I change the size or color after placing my order?
If you contact us before your order is processed, we will accommodate your request.
Please note that changes may not be possible depending on the product.
Can I change the delivery address?
If you contact us before the product is shipped, we will accommodate your request.
Once the product has been shipped, changes cannot be made, so thank you for your understanding.
My product hasn't arrived even after the shipping period has passed
We sincerely apologize. Depending on the product, it may take longer than the usual shipping time.
Additionally, if you enter an incorrect address during registration, it may cause delays in delivery, so please be careful.
We apologize for the inconvenience, but please contact us at info@urban-sheek.com along with your order number.
Is there a shipping fee?
For purchases under 10,000 Yen within Japan, a shipping fee of 800 Yen will apply. Free shipping for purchases over 10,000 Yen.
For Okinawa and other remote islands, the shipping fee is 2,500 Yen regardless of the purchase amount.
For all other countries outside Japan, the shipping fee is $20 for purchases under 15,000 Yen, and free shipping for purchases over 15,000 Yen.
Also, shipping to remote islands may be canceled depending on the number of items ordered. (Applicable only in Japan)
Can I specify a delivery date?
Unfortunately, we cannot accommodate specific delivery dates. Thank you for your understanding.
Can you ship internationally?
Yes, we can ship internationally.
Delivery times may vary depending on the destination. We will contact you in such cases.
Please refer to the page below for estimated delivery times for international shipping.
shipping info
About Payment
What payment methods are available?
Payment can be made using:
•Credit Card
•Apple Pay
•Amazon Pay
•Google Pay
•Shop Pay
•Rakuten Pay
•Merpay
•LINE Pay
•auPay
•PayPay
•Paidy (post-payment)
Please refer to the following for each payment method.
Credit Card Payment
You can use VISA / MasterCard / AMEX.
PayPay
You can pay using pre-charged electronic money (PayPay balance).
Amazon Pay / Apple Pay / Google Pay
You can pay using the credit card information registered with each service.
Post-payment (Paidy)
No credit card is required; you can shop using just your email address and mobile number. Multiple purchases can also be paid together by the 10th of the following month.
By registering for Paidy Plus for free, you can use features such as interest-free installment payments for three times and monthly budget settings.
Additionally, registering for Paidy Plus increases the amount available for post-payment compared to usual.
Installment fees are free only for bank transfers and direct debit.
Three-time post-payment requires registration at the time of first use and is only available for single-use amounts of 3,000 Yen or more.
Will I receive a confirmation email after payment?
Credit Card/Apple Pay/Amazon Pay/Google Pay/Shop Pay/Rakuten Pay/Merpay/LINE Pay/auPay/PayPay
are processed simultaneously with your order.
If you do not receive an order confirmation email and are unsure if your order was completed correctly, please contact us via the inquiry form.
After completing payment with post-payment (Paidy), an automatic notification email will be sent from Paidy. Below is the email address for Paidy, so we would appreciate it if you could set up your email to allow reception in advance.
Can I change the payment method after placing an order?
Due to the specifications of our ordering system, once a payment method is confirmed, it cannot be changed.
I selected deferred payment, what should I do?
If deferred payment is selected, an email regarding the payment will be sent from Paidy's email address. Please check your spam folder as you may receive an email from the following address:
noreply@paidy.com
※ The subject line will be <【Paidy】Notification of Use>. Additionally, the billing will be confirmed by Paidy by 【1 PM on the 1st of the following month】 after the order month, and a notification email will be sent.
Please note that we cannot resend the notification email or confirm billing information, so we ask that you contact Paidy directly.
Please reach out to the following contact:
▼ Paidy Contact Form
https://support.paidy.com/hc/ja/requests/new?noredirect=true
▼ Contact Paidy by Phone
0120-971-918
About the Product
There may be a difference in color between the product image and the actual product
There may be differences in color due to the lighting at the time of photography, the monitor you are viewing, and the environment in which the product is placed (outdoors, type of indoor lighting). Thank you for your understanding.
Where can I check the details about the product?
Details can be found on each product page.
If there is no information regarding your concerns, please feel free to contact us.
I was unable to receive the product, can it be resent?
If you have a missed delivery notice, please request redelivery from the delivery service.
Please understand that if the product is discarded due to incorrect address or other reasons, we cannot resend it.
In cases of long-term absence or refusal to accept the package, we will charge you for the round-trip shipping and handling fees (a flat rate of 1,500 Yen). We appreciate your understanding.
If you do not request redelivery within 7 days due to long-term absence or refusal to accept, the package will be discarded by the delivery service. Please note that if the package is discarded by the delivery service, we cannot accept refunds.
Please be aware that if you have a long-term absence or refuse to accept, we may refuse future transactions.
Additionally, if we determine that past transactions are malicious, we may cancel or refuse all transactions.
If the package is returned due to an unknown address, it will also be considered a long-term absence, so please ensure there are no omissions in your address when placing an order.
Returns and Refunds
What should I do if I want to return or refund a product?
If you wish to return or refund, please contact us via email stating your request.
Please note that we may not be able to process your request if it falls under the following conditions.
※ Please be aware that shipping costs for returns or exchanges will be borne by the customer.
There was a defect in the product.
We sincerely apologize. Please contact us within 3 days of receiving the product, attaching details of the defect in your email.
Even if you wish to exchange the product, we may process it as a refund.
I received a different product than I ordered.
We sincerely apologize. Could you please contact us within 3 days of receiving the product?
We will respond regarding the handling of your request.
About Coupons
Can I apply a coupon after placing my order?
Unfortunately, you cannot apply a coupon after your order has been placed.
Can I use multiple coupons?
You cannot use multiple coupons on a single order.