Refund policy

 

Cancellation (Order Cancellation)
As orders are automatically processed after placement, we are unable to accept cancellations.

The "cooling-off period" is a system that applies to door-to-door sales.

Mail-order sales are not required to comply with the cooling-off period.

As our online store is a mail-order service accessed by customers, the cooling-off system does not apply. Please be aware of this in advance.

 

Product Returns & Exchanges

If there is a defect with your product, please review the information below and contact us.
Once we have confirmed the issue, we will provide further instructions. Please return the item following our guidance.
We do not accept returns or refunds for customer convenience.
Additionally, if you do not contact us in advance or more than 3 days have passed since delivery, we cannot process returns. Please be sure to contact us.

* Product specifications (including but not limited to design, color, materials, accessories, and packaging) may be changed without prior notice for quality improvement or production/supply rationalization purposes.


[Process]
- If the item is in stock
  → Exchange for the same product or return/refund

- If the exchange item is out of stock
  → Exchange for a different product or return/refund

Returns/exchanges will only be accepted if all of the following conditions are met:
- Within 3 days of receiving the product
- Does not fall under the following categories

 

Special Terms Regarding Returns

Regarding Returns & Exchanges

We are unable to accept returns or exchanges for customer convenience. Please understand this in advance.

 When placing an order, please carefully check the product color, size, price, and details before ordering.

* We cannot accept cancellations due to extended absence or delivery refusal after shipment.

* In cases of extended absence or delivery refusal, we will charge for re-shipping costs and labor expenses incurred.

* If a product is not received due to extended absence or delivery refusal, it will be returned to the carrier and stored for a limited period. If not claimed within the deadline, it may be disposed of. We bear no responsibility if a product is disposed of due to extended absence or delivery refusal.

Returns & Refunds Due to Non-Submission of Customs ID

For shipments to certain countries/regions, local customs authorities may require the recipient's personal identification number (tax ID, passport number, PCCC, etc.). These must be provided under the responsibility of the importer (customer).

If a product is returned, disposed of, or confiscated due to refusal to provide required information or inability to establish contact, the following policies apply:

  • Shipping Fee Refund: Round-trip shipping fees will not be refunded under any circumstances.

  • Refund Fees: Only the product price minus return handling fees (restocking fees) and return shipping costs will be refunded.

  • Product Disposal: If a product is disposed of locally by customs authorities, no refund of any kind, including the product price, will be issued.

 
* Customer Convenience
1. The product image differs from what was expected.
 * Due to lighting conditions during photography, monitor settings, and the environment where the product is placed (outdoor, indoor lighting type), colors may appear different between images and actual products.

2. The size is larger or smaller than expected.

3. Minor stains, loose threads, wrinkles, or odors are present

* In such cases, customers will need to make adjustments themselves. Please understand this in advance.

* All products are new, but minor imperfections may occur during the production process.

4. The customer selected the wrong product or placed a duplicate order.

5. Products sold under special conditions such as coupons/sales

6. Underwear, swimwear, accessories, and other products that come in direct contact with the skin without undergarments

7. If a return/exchange request is not submitted within 3 days of product arrival

8. If the product is not returned within 5 days after the return/exchange is approved

Returns (refunds) and exchanges of sale items and lucky bags are not accepted. Please understand this in advance.


If a defective or incorrect product is delivered
We will handle it through a return or product exchange. Please submit your return/exchange request via the "Contact Form" or to urbansheek.official@gmail.com with your order number and photos of the issue. After your request is received, we will provide instructions for the return/exchange process. However, please note that returns/exchanges may not be accepted in the following cases. Exchange shipping costs are the customer's responsibility.

  • If a return/exchange request is not submitted within 3 days of product arrival
  • If the product shows signs of use, damage, or soiling
  • If product tags or accessories are missing
  • If the product is returned by a method other than the one specified by us
  • If the issue falls within the range of individual product variation
  • Minor manufacturing marks (removable by washing)
  • Regarding loose threads (thread finishing)

Regarding loose threads on products: if pulling the thread does not create a hole, there is no issue with the product itself. Please cut the loose thread with scissors. If it appears to be a defect such as a hole forming, please contact customer support via email with attached images.

 

If a size exchange consultation was made before purchase

If the suggested product size does not fit, we will handle it through a return or product exchange. Please submit your return/exchange request via the "Contact Form" or to urbansheek.official@gmail.com with your order number and photos of the issue. After your request is received, we will provide instructions for the return/exchange process. Shipping costs are the customer's responsibility.

For refunds, 30% of the purchase price will be refunded.